Refund policy

Digital Downloads
All digital products (PNG, SVG, EPS files) are delivered instantly by email after purchase. Because these files are delivered digitally and cannot be returned, all digital download sales are final. If you did not receive your download email or the files are corrupted, contact us at info@jazzydesignshop.com and we will resend or refund your order.

Physical Products (Apparel & Merchandise)
Our apparel and merchandise items are custom printed on demand specifically for your order. Because of this, we are unable to accept returns or exchanges for reasons such as wrong size selection or change of mind.

Damages and Issues
Please inspect your order upon delivery. If an item arrives defective, damaged, or if you received the wrong product, contact us within 14 days at info@jazzydesignshop.com with a photo of the issue, and we will send a free replacement or a full refund.

Order Issues
If your order does not arrive within the estimated delivery window, contact us and we will investigate with our printing partner and make it right.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card company to post the refund.

Contact
Questions about a return or refund? Email us at info@jazzydesignshop.com.